AI Chatbot & Conversational Workflow Project
Designing and refining a structured assistant conversation
AI-Assisted Productivity / Conversation Design
An AI-assisted conversational workflow built during CAPACITI training: structuring how an assistant should ask, confirm and respond, then reviewing and refining the instructions based on how the responses actually behaved.
- CAPACITI AI skill training project — CAPACITI is a training programme, not an employer.
01 — The Problem
An assistant conversation that is not deliberately structured drifts: it answers the wrong question, skips the confirmation step, or produces a tone that does not fit the setting.
02 — Objective
Structure a conversational flow with a defined role, defined scope, a confirmation step before acting, and a consistent response format — then refine it against observed responses.
03 — Approach — what I did
- Defined the assistant's role, scope and the questions it should ask before responding.
- Wrote instruction text specifying tone, response format and out-of-scope handling.
- Ran sample conversations and reviewed the responses against the intended behaviour.
- Revised the instructions where the responses drifted from scope or format.
04 — Tools used
05 — Process
06 — Output
- A defined conversational flow with role, scope and confirmation steps.
- Instruction text refined across review rounds.
07 — What I learned
- How instruction wording changes assistant behaviour more reliably than adding more examples.
- How to review conversational output against defined criteria rather than impressions.
08 — Limitations
- This is a training project, not a deployed or production assistant. There are no users, no traffic and no performance figures.
- No underlying model was built, trained or fine-tuned; existing AI tooling was used.
09 — Skills demonstrated
10 — Project evidence
The assistant built in this project is available as a live app. The workflow diagram on this page is a conceptual illustration of the designed flow, not a capture of the interface.
Live app — smart-desk-sidekick.lovable.app